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An Overview of Dental Practice Management Software Functions and Its Relationship to Your Patient’s Experience

By Planet DDS
August 17, 2020

Software and technology innovations can easily lure you into a usage “rut.” Your dental practice management software can fall into one…especially when it fails to improve your patient’s treatment experience.

Doing the same functions over and over again can give the impression that there’s a limit to your platform’s functionality. But it could have less to do with limitations and more to do with how you’re connecting with your patients through it – assuming it’s equipped for patient-first functionality.

What is the overall purpose of dental practice management software?

Your patient experience has a variety of layers. From the moment they call or submit their request via your website’s contact form – your software platform kicks into action.

Gathering information and scheduling

The ability to listen and gather a patient’s info in one place and track their experience is core to your software’s capability. Listening is enhanced when your software doesn’t get in the way.

Phone and email conversations with patients and their post-appointment/treatment reviews are a goldmine of information. But only if you have an accessible place to log that information.

Also, an easy, seamless scheduling process gives the impression that each patient is valued. It’s also essential to your team’s workflows that available schedule blocks are easy to discern at a glance during patient conversations.

The ability to quickly schedule a patient saves them and you time. Plus it enhances your ability to prepare for their appointment without unnecessary delays.

Tracking financials, patient accounts, and billing

Your dental practice financials often have built-in complexities. Reconciling accounts, tracking production and related financials, and billing for services each have their unique challenges.

Your practice management software should reduce each complex task into an easy workflow. This will help avoid annoying errors – increasing patient satisfaction and improving team efficiency.

Submitting and monitoring insurance claims

Electronic claims delivery is a benchmark process. Having this capability can reduce reimbursement delays and present your patient with more accurate out of pocket payment statements.

Maintaining accurate and efficient patient charts

A practice management platform with charting capabilities is vital to your patient treatment protocols. Accurate charting instills trust in your expertise and what you communicate to each patient related to their treatment.

Thinking less about the charting procedure and more about your patient’s treatment experience will create lasting relationships with them around their dental care.

How your patient’s experience is improved through your choice of dental practice management software

It’s common to think that only you and your team get the most mileage from your chosen practice management platform. While true to an extent, it’s good to consider the benefits each patient receives as a result of your choice.

Think practically about how your PM platform “faces” your patient’s experience.

  • Provide your patients relevant information about their insurance eligibility and coverage details.
  • Clarify your patient’s account balance questions and give them payment solutions.
  • Communicate upcoming appointment details and reminders with built-in text and email features.
  • Review and present appointment scheduling options that fit their schedule and your available production workflow.
  • Interaction with your practice team through a secure (HIPAA compliant) communication portal to seek answers to questions or share concerns.

Assure that your dental practice management software prioritizes your patient’s experience

Again, your software platform has as much benefit for your patient as it does for you and your team. It’s not merely an office essential…it’s also a patient essential.

Your clinical results and patient connections rely on an effective platform. That being said, it could be time to un-tether yourself from a traditional, server-based system.

Consider a cloud-based solution and improve your practice efficiency and patient relationships…

You might find the cloud solution like Denticon to be a more seamless and low maintenance platform to keep up with the rising demands of dental patient care…

And the patient experiences you desire to create.

  • Monthly subscription rate is predictable
  • Data hosted in the cloud is remotely and securely accessible
  • Savings compared with a “legacy” system can total an average of 40%

It makes sense to look below the surface and see the massive potential of upgrading to a cloud-based dental practice management solution.

Your patient care will likely improve. Your team efficiency will likely increase. And you’ll be able to innovate when necessary as dentistry evolves now and in the future.

Thinking about or ready to update your dental practice management software? Contact us or request a demo of the Denticon platform…before you decide!