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How Patient Engagement Software Can Make Running Your Dental Practice Simpler

By Planet DDS
November 24, 2020


 






You might be surprised just how much patient engagement software can streamline day-to-day operations at your dental practice. Check out these 8 essential tasks patient engagement software simplifies for you:


 






1.  Automate Dental Appointment Reminders






Managing a dental practice schedule is no small feat, a balancing act of timing appointments and planning availability. Missed dental appointments throw off your schedule and cost money. In the past, reminding patients of upcoming appointments depended on costly mailers, or required your staff to exhaustively list and call upcoming patients. Patient relationship management takes this burden off your front office, checking your schedule, and 


reminding patients


 of their appointments so your chairs stay filled.











When a patient responds



to confirm an appointment, patient engagement software automatically sets the dental appointment as confirmed inside your practice management system. An additional email confirmation can be sent to your email so you can keep track of appointments without checking your dashboard.










2.  Replace Last-Minute Cancellations






Last-minute cancellations are a problem that many dental offices struggle to handle. Not only do they hurt office morale, but they’re expensive, costing your practice tens of thousands of dollars per year in lost revenue. Patient engagement software can help by identifying gaps in your schedule left by cancelled appointments, enabling you to contact everyone on your 


ASAP list


 at a touch of a button. The result is quick and easy booking that keeps your schedule filled, saving front office time and helping you see more patients.






3. Implement Paperless Dental Forms






The first appointment can be very stressful for first-time patients–in a new office, with new faces, and the first thing they’re asked to do is fill out paperwork with their detailed medical history. Patient engagement software can make this easier on everyone, allowing new patients to provide medical history via 


paperless dental forms


 prior to their first appointment. Your office staff gets the information they need, and your patients have one less thing to worry about on the first step of their journey.






4. Recall & Reactivate






Once your patients have completed treatment, it’s easy for them to forget about regular cleanings or follow-up appointments. That’s a long list of potential patients, and it’s money left on the table if you don’t follow through and contact each one. Patient engagement software keeps track of each patient’s needs and can 


remind them to schedule


 follow-ups — bringing in new appointments while saving your front office valuable time.






5. Make Unscheduled Treatment Scheduled






When a patient expresses interest in—or even accepts—a treatment, but doesn’t schedule right away, contacting them again can easily fall through the cracks. With a tool like 


Treatment Opportunities


 , you can easily isolate and view patients with incomplete or outstanding treatment needs. You can then send them nurturing content using templates loaded into your patient engagement software, encouraging them to schedule an appointment and increasing treatment acceptance rates.






6. Increase Quality Reviews






Patient engagement software that automatically requests 


reviews


 on your behalf. Review requests deliver patients directly to platforms like Facebook and Google, making it simple for your satisfied patients to leave high-quality reviews for your dental practice that in turn boost your SEO and social proof.






7. Boost Referrals






Referrals are the lifeblood of every dental practice; however, a lot of practices struggle to generate or even ask for them. Patient engagement software can boost the amount of 


referrals


 your office gets by enabling you to isolate and ask those patients who are most likely to refer. Additionally, you can track referrals and provide rewards once fulfilled straight from your software, improving the efficiency of your front office team.






8. Send Emails


Patient engagement software can take care of email communications beyond appointment reminders. Email 


campaigns


 can send everything from new blog posts and marketing materials, to birthday greetings for your patients. Materials are loaded into your dashboard and are ready for manual or pre-scheduled monthly delivery with just a few clicks.






 






Not only does patient engagement software make work easier for you and your dental team, it also enables you to provide a great patient experience and helps fuel amazing growth.


 






 







Still unsure if patient engagement software is right for your practice? Download our free guide, “



Does Your Practice Need Patient Engagement Software?



” to help you determine.