Founded in 2003, Planet DDS was first to the cloud with our Denticon enterprise dental practice management software. We continue to build on that legacy every year, and we’re proud to count as our partners some of the most successful dental groups and individual practices in the industry.

For well over a decade, our world-class team of technology and dental experts has been doing one thing and one thing only: helping our clients grow their top line and reduce their expenses with our game-changing practice management software.

Dentists
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Experience you can trust

Our expert team of dental and technology veterans shares a common goal: to make our clients successful with Denticon practice management software.

John Adams

Sales

Sharmayne Bierschenk

Customer Care

Kathleen Black

Vice President, Finance

Chaitali Brahmbhatt

Software

Shelly Casler

Customer Care

Vi Chee

Onboarding

Amy Chun

Software

Linda Clower

Customer Care

Cassandra Cosgrove

Virtual Business Services

Marquise Daniel

Software

Dung Doan

Software

Gregory Duchon

Onboarding

Lissett Garcia

Sales

Xavier Gardner

Accounts

Daniel Gates

Marketing

Eric Giesecke

Chief Executive Officer

Judge Holden

Public Relations

Christina Johnson

Customer Care

Nick Johnson

IT

Rahul Khot

Software

Sharmila Khot

Software

Chae Kim

Vice President, Technology

Tracy Larsen

Onboarding

Dat Le

IT

Kathleen Lee

Customer Care

Richard Lee

Founder and Advisor

Johnny Luong

Software

Bridget McClelland

Virtual Business Services

Fabby Medina

Customer Care

Ryan Nguyen

Accounting

Blake Rice

President

Paul Streifel

IT

Dereje Tau

Software

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We partner with some of the best companies in the dental industry

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Pioneers from the start

2003

Planet DDS founded to bring Denticon cloud-based enterprise practice management software to the dental world.

2005

Northeast Dental Management becomes our first group client and remains a partner to this day. NEDM grew from 5 to nearly 70 locations before joining forces with Dental Care Alliance.

2006

We launch Dentiray, the first cloud-based imaging capture and storage software on the market.

2007

We introduce Dentigram, one of the first patient communications solutions in dental.

2008

Our Virtual Business Services pioneer integrated outsourced administrative services for dental offices, including patient insurance verifications.

2009

Denticon receives online patient portal and online patient registration functionality, another first in the cloud.

2010

We launch AppointNow, the industry’s first online patient appointment booking module.

2013

Denticon undergoes Electronic Health Record certification, allowing clients to participate in healthcare IT stimulus programs.

2014

Planet DDS receives a significant infusion of capital to fuel continued growth.

2015

Planet DDS makes OCBJ list of fastest-growing private companies in Orange County, CA (we haven’t left the list since!).

2016

We host our first annual Power User Summit in Las Vegas.

2017

Planet DDS makes Inc. 5000 list of fastest-growing private companies in U.S.

Career Opportunities

Join one of the fastest-growing companies in dental technology and help us change the face of the industry.

Customer Care Specialist (CCS) – Virtual Position

Working from home and reporting directly to the Director of Customer Success (DCS) as a Customer Care Specialist (CCS), you will be responsible for answering phone calls and ticket requests from our dental clients who are utilizing our practice management software. User clients may include dentists, office managers, administrators, front office staff, billers, hygienists, and assistants. The users may have questions regarding connectivity and program usage. You’ll spend the majority of your time working with clients on the phone and writing directions in the ticket that outline the resolution. Links from the Help Portal KnowledgeBase are to be included in the Ticket response. We have a directory of questions and answers, and you’ll have the ability to use this KnowledgeBase to obtain information to assist with resolving and routing the tickets and inquiries. In addition to providing excellent customer support, your overall goal will be to support and train Planet DDS users in order to help the company achieve and maintain industry strength in order to accomplish its company goals. More specifically, your key job duties will be to:

  • Ensure responsive and comprehensive customer support
  • Ensure ALL tickets and activity is logged in the Help Portal
  • Ensure the use of Five-9 for all inbound/outbound calls
  • Encourage users to submit requests into Tickets within the Help Portal
  • Respond to support tickets within company standard time frames
  • Provide feedback on quality of support and communicate new feature requests
  • Keep apprised of latest functionality and features of Denticon and other PDDS products
  • Help develop and document processes to facilitate company growth and reduce friction

Qualified applicants should have the following:

  • Previous dental software experience (preferred, not required)
  • Good communication and writing skills
  • Strong computer skills
  • Problem solver and likes to help people
  • Be reliable
  • Must be able to start at 8am ET
  • Have access to a well-functioning computer
  • Have high-speed internet access
Apply for this position

We’re always looking for talented individuals with a passion for growth

Software-as-a-Service and/or dental experience are preferred but not required. If you’d like to become part of our industry-leading team, please submit a resume and cover letter below.