At Legwork, we believe patient experience is key in the dental industry, and vital for building a healthy, growing practice. But it’s not a term that many spend time defining. So, honestly, what does patient experience even mean?
Patient Experience Relies on You
At the end of each dental appointment, a patient isn’t going to remember how well the hygienist polished their central incisor, or how precisely their braces were adjusted. Instead, they’ll walk away with a feeling—positive or negative—about their time at your practice.
That feeling results from the patient experience. It’s the impression your patient forms throughout their journey with your office, from the moment they first visit your website until long after they leave their last appointment. A patient’s experience with you defines their satisfaction and overall sentiment towards your practice.
The relationship you have with your patients is the most influential element in the growth and stability of your business. Building an exceptional patient experience will improve that relationship, by giving everyone who walks through your door a visit they can’t help but talk about.
By creating services and processes that improve the patient experience, you will delight, retain, and encourage them to promote your practice. Take the concerns and preferences of your patients into account, and you’ll show them that going to the dentist doesn’t have to be a dreaded ordeal.
Legwork has tools to help you know what patients need before they step foot in your office, so you can ensure they have a great experience every time. Learn more here!