Dental schools focus much of their curriculum on the clinical aspect of dentistry but being an owner-operator of a private practice also means having a handle on the non-clinical aspects of running a practice. As the owner of your practice, you manage a team, business operations, and patient relationships. Can a practice management solution help in each of these areas? In this blog, discover how Denticon can help ease the load for you and your staff so that you can focus more of your attention on patient care.
Better for Your Patients and Better for Your Practice
The right practice management solution can drastically improve the experience for your patients and your team. It can help appointments run more smoothly, stay connected with patients, automate repetitive tasks, and save time and money, so you can run a practice that’s attractive not only to patients but also to employees.
1. Streamline Appointments for Patients
Streamlining appointments is one of the most impactful things you can do to delight your patients. Why? Because even though going to the dentist is necessary, at the end of the day, they want to get back to their busy lives as fast as possible.
From the patient’s perspective, a streamlined appointment experience might mean that they can get back to work earlier than expected, don’t have to rush to go pick up their kids from school, or simply get back to their normally scheduled activities. It’s no surprise that a patient who consistently receives a smooth experience is much more likely to keep appointments and stay loyal to your practice.
There are many steps to an appointment, from check-in to the protocols for scheduling, collecting payments, insurance eligibility checks, imaging, case presentation, and charting. Each step can be completed efficiently, or it can be an incremental time drain on your practice, not to mention an inconvenience to your patient. Denticon helps you optimize each aspect of the appointment with automations, active reminders, and other time-saving capabilities. In so doing, you set your team up for success and provide a better experience for your patients.
2. Improve Patient Communications
Before the appointment, Denticon can send a customized automated text or email messages to your patients reminding them to schedule their appointments, complete registration, and consent forms online. Leading up to their appointment, Denticon also sends automated reminders at the frequency of your choice to reduce no-shows. These automations not only save your staff time, but they also help your patient complete things at their convenience and save time during their appointment.
Denticon’s SmartAssist is just one feature that can help your practice save time and boost efficiency around patient appointments. Learn more about SmartAssist here.
3. Save Time and Boost Efficiency
Since Denticon is a cloud-based practice management solution, tasks previously done in tandem can now be completed in parallel because all computers are automatically synced within your practice. The imaging capture and review workflow is accelerated with all computers automatically synced to the cloud. Once images are captured, you can immediately start viewing them from your office and have them ready to view in the operatory with your patient.
As you review the diagnosis with your patient, your dental assistant can start inputting notes into Denticon. Instead of having to wait, the treatment coordinator can review these notes in real-time to immediately present the treatment plan to the patient.
All of these behind-the-scenes efficiencies help your team save time and stay ahead with ease. From your patient’s perspective, there’s no needless waiting around, and they will be able to get back to their day faster than they expected.
4. Ensure a Transparent and Streamlined Payment Process
Denticon provides a streamlined process for payments. It allows you quickly view the fee schedule and insurance module to provide highly accurate costs for your patient Denticon automatically runs checks the night before each patient’s appointment to let you know who’s preapproved and who already has a CareCredit account.
5. Improve Your Team’s Experience
Equally important as the patient experience is you and your team’s experience as you manage your practice. Especially for smaller practices, it’s essential to ensure that you build and maintain a strong team. Here are a few reasons why it’s vital for your private practice.
- One of the top reasons employees feel burnt out is caused by a struggle to manage their workload.
- Employees experiencing burnout are 2.6 times more likely to resign from their jobs.
- The cost to replace an employee is estimated at up to 2x the employee’s salary.
- A happy, inspired employee is 2.25 times more productive than an average satisfied employee, while a dissatisfied employee is 25% less productive than an average satisfied employee.
There is so much to gain with having happy employees. Denticon can help reduce the chance of burnout for your employees while increasing productivity. A true win-win. Your staff can offload tasks that previously had to be completed manually every day by automating repetitive tasks.
Other examples of how Denticon can help your team include:
- Insurance eligibility checks
- Automated appointment reminders sent via text or email
- Automated marketing campaigns sent via text or email
- Option to work from home through cloud-access
- Automatically matching up to 90% of your 835 files
- Patients can complete registration, complete forms, schedule appointments, and make payments online
- Easy to pull reports and dashboards
- No sync issues with scheduling, messaging, payments, or reports
From a practical standpoint, yes, it’s important for private practices to be able to do more of the same tasks and do it faster, but it doesn’t have to stop there. By offering these automations and options to your staff, you can convert more team members into inspired employees who will undoubtedly deliver more value for your patients and your practice.
At the end of the day, it’s not just about gaining more efficiency while cutting costs, although Denticon helps your private practice do those things. We hope that helping your practice accomplish these things allows you to deliver a better experience for your patients and your staff. Find out how Denticon can help you transform your practice—schedule your demo today!