RCM Hub: AutoEligibility Workspace for DSOs

Insurance verification gets harder to manage as dental support organizations (DSOs) add locations. Eligibility data may already be available, but leaders still need visibility into what has been verified, where exceptions remain, and what needs attention before the day of service.

RCM Hub brings insurance verification into one centralized command center inside Denticon. Built on the AutoEligibility integration your team already uses, it gives RCM teams one view of verification across every location, automates clean work, and turns unresolved verifications into assigned, trackable tasks.

Manage Insurance Verification Across Every Location

RCM Hub turns verification from a location-by-location task into a centralized, measurable operation. Instead of relying on manual reports, spreadsheets, email, or calls to individual offices, RCM teams can see verification activity across the organization and focus staff attention where it is needed.

• Gain visibility across every location. The Overview dashboard shows verification status, exception volume, and terminated eligibility across the organization in one view, helping leaders identify coverage gaps before the day of service.
• Automate clean verification work. A no-code rules engine updates plans by carrier rule without staff intervention, allowing analysts to focus on true exceptions and a central team to support more locations per person.
• Assign and track exceptions. Unresolved verifications become structured tasks assigned to named analysts with due dates and a full audit trail, creating clear ownership before appointment day.
• Keep verification in one system of record. RCM Hub adds a management layer to the AutoEligibility integration your team already uses, so verification does not require another standalone tool, vendor, or contract.

Built into Denticon

RCM Hub launches inside Denticon, allowing teams to manage insurance verification in the same system used for the rest of the practice.

It runs on the DentalXChange integration already used for AutoEligibility. Updated plans write back into the Denticon record and flow directly to scheduling, clinical, and billing. Because the data lives in Denticon, verification results can roll up across the organization while carrier rules are set once and applied at every location.

Designed for Centralized RCM Teams

At a multi-location dental organization, even a small verification gap can affect hundreds of patients. When verification status is difficult to see across locations, outdated insurance information can contribute to denials, write-offs, and aging accounts receivable.

RCM Hub gives centralized teams a way to identify gaps earlier, automate routine work, and direct analysts to the exceptions that require attention. That creates a more manageable verification process without requiring RCM headcount to grow alongside every new location.

Part of the RCM+ Suite

The RCM Hub is the revenue cycle management layer of DentalOS®. Insurance verification is the first workspace, with claims submission, payment posting, denial management, and reconciliation planned to follow.

Each capability moves the revenue cycle closer to RCM Zero: zero manual work, zero denials, and zero wasted hours.

Bring Centralized Insurance Verification into Denticon

With RCM Hub built into Denticon, teams can establish a more consistent approach across the organization while maintaining the oversight needed to support a growing DSO. That means verification can become a more manageable part of revenue cycle operations rather than another process that becomes more complex with growth.

Contact us to learn what centralized insurance verification looks like inside Denticon.