Marquee Dental Partners had a common problem many DSOs found themselves struggling with over the last several years: They were using outdated, costly servers that made it challenging to optimize practice management and patient care. As a fast-growing DSO in the Southeast, Marquee required technology that would enable their practice to continue scaling while ensuring optimal patient care.
With 40+ practices across 5 states, selecting the right technology was imperative as it would have immediate and long-term impact over the entire organization. Marquee’s Chief Executive Officer, Fred Ward, explains why Marquee ultimately chose Planet DDS’s Denticon Practice Management Solution to support Marquee’s expansion while helping doctors, hygienists, and staff continue to deliver a quality patient experience.
“Our version of the ‘DSO of the future’ focuses on providing enhancements and investments around doctors, hygienists and staff, so they can deliver outstanding and predictable clinical outcomes and provide an exceptional patient experience,” Ward says.
Marquee has grown rapidly in the past few years by building de novos and adding new partnerships, dental service offerings, and patients. Marquee now relies on Denticon as its fully integrated practice management solution to streamline operations and generate actionable insights across multiple practices. Denticon enables Marquee to centralize with a cloud-based practice management solution that empowers doctors and hygienists to deliver a higher level of care.
“Data [in Denticon] gives us facts to support the clinical investments we’ve made at Marquee. The clinical feedback and coaching that’s provided to doctors and hygienists has come from the facts that clinical leaders get from our reporting systems,” Ward explains.
Technology that Empowers Doctors, Hygienists, and Administrative Staff
Ward explains that a top requirement for choosing the right practice management solution was that it had to be embraced by doctors, hygienists, and administrative staff as they are the ones delivering care. Marquee initially vetted seven different practice management solutions before narrowing down to two. A subset of dentists and hygienists then tried the software and were asked to choose what they preferred. The overwhelming majority chose Denticon.
“What I was most pleased with was, first and resoundingly, doctors and hygienists wanted Denticon,” says Ward. “Secondly, Denticon provided the support and high-touch training we needed. They were there when we needed them, which was critical to a successful rollout and an immediate adaptation to the new software. Lastly, Denticon was cloud-based, unlike the other platform we considered.”
As a result, Marquee was able to move from their antiquated practice management software onto Denticon. Now, with centralized practice management, each office is integrated while still having the ability to provide a personalized patient experience.
Comprehensive, Cloud-based Operational Support
As a growing DSO, Ward recognized the company must appropriately leverage technology to provide better outcomes for patients, reduce costs and streamline practice management. Centralized and comprehensive practice management translates to all Marquee clinics being empowered to deliver the best possible patient care,” explains Ward. “The clinical feedback and coaching that’s provided to doctors and hygienists have come from the data that clinical leaders get from our reporting systems. We want to solve for the right things and make sure we’re making decisions based on accurate data.”
Data-driven decision-making ensures each clinic operates in the best interest of patients right alongside optimal business practices. Denticon provides tools to centralize, standardize, and streamline operations, including internal staff communications, financial reporting, patient records, scheduling, and much more.
Dental Clinics Can Reduce Operational Costs
In addition to being a cloud-based solution that centralizes practice management, Denticon removes the need for costly, cumbersome, outdated servers. Marquee saves on those costs and reinvests the money to further optimize patient care.
“We saved money by using Denticon, and in so doing, we were able to reinvest that money into the clinical capability of dentists and hygienists we support,” explained Ward.
Staying on servers meant Marquee would have had to upkeep several systems and local data storage across several offices. Data and operations would have been disjointed. They found that switching to Denticon provided Marquee a modern practice management system at a lower cost.
Learn More About the Cloud-Based Solutions Planet DDS Offers for Dental Practices
Whether you’re a growing multisite group or a DSO, Denticon can help optimize your dental practice and streamline operations. Denticon supports every type of practice, including general dentistry, orthodontics, oral surgery, periodontics, pediatric dentistry, and endodontics. Using best-in-class security, dental clinics keep all data safe and secure.
Click here for a demo of Denticon and learn about the other solutions we offer!
Download the client success story: Marquee Dental Partners Success Story