Denticon Helps Provide High Standard Patient Care for American Dental Companies
American Dental Companies (ADC) is a fast-growing dental support organization founded by Dr. Adri Rama in Arizona. His vision has always been controlled growth—expanding while maintaining a high standard of patient care.
As ADC grew, Dr. Rama recognized that a modern, cloud-based infrastructure was essential to unify all locations. While workable for a single location, other servers quickly proved unreliable and vulnerable across multiple offices.
The Path to Denticon
Dr. Rama began investigating cloud-based practice management solutions nearly six years ago. After reviewing the leading systems—including Dentrix Ascend, CareStack, and Curve—he initially transitioned his group to Ascend. Within the first eight months, however, significant challenges emerged.
“Although it was hard to notice in the first five to six months, coding for the financial reporting was not good,” said Dr. Rama. “I started to see discrepancies in the months that were closed. When I raised the issue, the vendor’s team wasn’t even aware of this problem.”
The financial reporting error resulted in months of erroneous overpayments, forcing ADC to go back to the drawing board. “We went back to look at other cloud solutions again,” he recalled. After multiple transitions and finally to Denticon, ADC found the right fit.
“With the Planet DDS team, we received great customer service, and it was an incredible experience,” Dr. Rama said. “That’s why I’m so glad we moved to Denticon.”
A Future-Proof Infrastructure
Dr. Rama has been tracking the shift toward group practices for more than a decade. “Our vision is controlled growth, and for us to achieve that, we needed the infrastructure first,” said Dr. Rama. “For our group, we will not bring anyone on board to join our group if they don’t agree to switch to Denticon and Apteryx.”
By standardizing on Denticon, ADC ensures every new location operates on the same system. That consistency is essential not only for efficiency but also for patient care.
“Denticon is non-negotiable for us,” explained Dr. Rama. “We cannot deliver this standard of care without Denticon.”
Putting Patients First with Denticon
For Dr. Rama, Denticon is the foundation of his patient-first philosophy. “Our practice is very patient-oriented, and none of the doctors are an island unto themselves,” he said. “That’s why we needed a solution like Denticon where we can all access the daily schedule, treatment plans, X-rays, all in one place.”
The centralized visibility has allowed ADC to maintain high patient volumes without sacrificing quality. The platform’s integration of billing, scheduling, and imaging ensures that providers can focus on care while the system handles administrative complexity.
Streamlined Operations and Team Training
ADC has expanded to more than 50 practices. To support growth, Denticon has helped streamline operations and simplify staff onboarding across new and existing locations.
Dr. Rama emphasizes ongoing professional development. Each month, ADC closes all offices for two hours of clinical training. Dentists review anonymized charts, treatment plans, and X-rays to evaluate where improvements can be made.
“This is how I check the quality of our work to see what standard of care was delivered and whether there’s room for improvement,” he explained. “I do the same exercise with the hygiene team and the front desk team.”
He added that even during COVID, when offices closed temporarily, ADC retained its entire staff. “We stick by our team members. Even when COVID hit and we had to close all of our offices, we didn’t let go of anyone. We paid everyone the entire time we were closed.”
Enhanced Data Security
Denticon also resolved longstanding security and reliability issues from server-based systems. Dr. Rama had previously experienced a devastating power surge at his first office that wiped out every computer.
At the time, he was paying for a backup service. When he contacted the provider, he learned his data had not been backed up for thirty days. The loss forced him to write off an entire month of receivables—well into six figures.
Later, one of ADC’s largest offices experienced a break-in. Although most data had already been moved to the cloud, an old server remained on-site. Information was stolen from the server and destroyed computers, but the impact was minimal.
“Imagine if this had happened six years ago,” said Dr. Rama. “We would have lost everything. But because there was no client data on those servers, we were back up and running with no disruption to our practice.”
All patient data is currently securely stored in Denticon’s cloud, eliminating the risks of hardware failure, theft, or missed backups.
“Everything is standardized to a much higher level than other cloud companies,” said Dr. Rama. “From insurance verifications, accounts receivable, billing to EOB entries, we could not do it without Denticon. I don’t think there’s another cloud technology that can do all of this.”
Scale Your DSO with Denticon
Denticon has given American Dental Companies the ability to expand while protecting both patient care and operational integrity. By moving away from fragmented, server-based systems, ADC standardized its infrastructure, improved security, and built a scalable platform for future growth.
Looking for a smarter way to standardize operations and improve patient care? Contact us today.
