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Why Your Dental Office Needs Patient Engagement Software

By Planet DDS
December 22, 2020

From hospitals to dentistry, patient-centric care is a hot topic that’s changing the way healthcare–and specifically dental industry providers–interact with their patients. And Patient Engagement Software , also known as patient relationship management software, is the tool dentists use to guide their patients’ journey. Below are three of the major benefits you can gain by using patient engagement software at your dental practice.

1. Boost Your Dental Office Efficiency

Let’s face it, running a dental practice is a ton of work. Seeing numerous patients per day combined with managing paperwork and scheduling appointments takes a toll on you and your support staff. Add the need to communicate with patients, and it can be truly daunting. Simply staying on top of regular duties could easily cause dental teams to unintentionally neglect crafting a good patient experience.

Patient engagement software simplifies many tasks to reduce strain on your front office. Communications, intake paperwork, and schedules are often centralized in patient engagement software, making common tasks easier so your staff can focus on creating a great experience for your patients.

2. Deepen Patient Relations

Beyond saving valuable time for you and your staff, the communications tools of patient engagement software help you further your relationship with patients. Customizable automations enable simplified communication with patients at every stage of their journey, while workflows nurture them to accept additional treatments . By providing relevant information via a patient’s preferred channels, you guide their journey beyond their visit to your office.

3. Grow Your Dental Practice

Ultimately, patient engagement software tools help fuel the growth of your practice. By using insights from your patient engagement software, you can create a great experience that leaves a lasting and positive impression on your patients. Those impressions are the foundation of two vital lines of practice growth— reviews and referrals . Properly utilized, patient engagement software can help you get glowing online reviews and identify patients willing to provide referrals, bringing in new appointments as well as encouraging existing patients to schedule more treatments.

Still wondering if patient engagement software is right for your practice? We designed this guide to help you determine.