Apteryx Billing Questions
We have a customer portal where you can view invoices, update payment information, and make payments.
Click here: Customer Portal
Your Customer/Account ID is located on your invoice.
Click “reset password” on the main page of the customer portal and a password will be sent.
Q: How do I log in to my customer portal?
A: Click on the link: Customer Portal
Enter your Customer/Account ID, which can be found on your invoice. Your password will have been emailed to you. If you do not know your password, please click “Reset Password” on the main page of the customer portal, a new password will be sent to the billing email on file. Please be patient as this may take a few minutes to receive.
Q: Where can I find my invoice?
A: All invoices can be found in the customer portal. A copy of the invoice will also be emailed to the billing email provided at the time of set up. If this email needs to be updated, please send a request to [email protected]
Q: How do I pay?
A: The account will be charged automatically with the credit card information provided at the time of set up. Otherwise, you can make payments through the customer portal. “Open Invoices” tab.
Q: How can I update my payment information?
A: You can update your payment information in the secure customer portal. Select add new card, once the credit card information is entered select “Update and Store information”
Q: Where can I get a receipt?
A: All receipts can be found in the customer portal under the “Paid Invoices” tab.
Q: Please take off my sales tax
A: Please email [email protected] with your business sales tax exempt certificate.
Q: What is this product on my invoice?
A: Information regarding products can be found here Product Training | Planet DDS
Q: Where do I send checks to?
A: We highly recommend having payment information on file, especially for those with monthly recurring billing. If you choose to continue paying via check, please make checks payable to Planet DDS. Please send checks to the following address:
3990 Westerly Place
Newport Beach, CA 92660
For further assistance, please contact our Customer Care Team using the following link: Client Hub | Help Center | Planet DDS