Solo Practices

Helping solo practices compete in a changing dental industry
Dental Arts of Irvine
“Quite simply, Planet DDS has been a game-changer for me. I knew switching to the cloud was the way to go, but I had no idea it would make such a big difference in my practice. The cloud offers a more intelligent way to deal with my data. Denticon has made my day more manageable. I have more time to focus on patient care and growing my business. And the customer support is outstanding. They’re a true resource to help enhance my practice.” Dental Arts of Irvine
Dr. Xerxez Calilung

Background


Dr. Calilung is a general dentist with a successful practice in Irvine, CA. Dentistry runs deep in his family—both of his parents were dentists, and his daughter is attending dental school. Dr. Calilung is an active member of the California Dental Association and a former President of the Orange County Dental Society. He also teaches at the University of Southern California Dental School.

Challenges


Before he switched to Denticon, Dr. Calilung’s practice was performing adequately, but it was hard to keep up with all of the business challenges. There weren’t enough hours in the day to review and evaluate everything. A lot of important tasks were falling through the cracks. Dr. Calilung faced two major challenges. First, his no-show rate was high, but his staff didn’t have enough time to track down patients to reschedule them. Second, his insurance receivables weren’t anywhere near where he wanted them. He was leaving co-pay money on the table due to incorrect insurance plan information, and his staff couldn’t possibly verify everyone’s insurance coverage. The only solution seemed to be hiring additional personnel.

Planet DDS Solution


Dr. Calilung recognized that the switch to the cloud was long overdue, so he turned to the most experienced provider of practice management software in the cloud: Planet DDS. Denticon practice management software gave him control of his practice and allowed him to focus on patient care, which is what drew him to dentistry in the first place. Not only does Denticon streamline the operations of his practice and consolidate all of his important information in one centralized database, he can now access that information from anywhere he has an internet connection. With automated built-in patient communications via Dentigram emails, text messages and postcards, he no longer has to worry about no-shows and his front office staff has more time to follow-up on proposed treatment plans. And the integrated, on-demand business services like insurance verification allow him to collect every available dollar of insurance reimbursement without burdening his staff with hours of tedious phone calls.