Customer Service

Customer Success Portal

Planet DDS has built a robust Customer Success Portal that reflects nearly a decade of customer feedback and our long tenure as the first dental practice management software offering in the cloud. Our portal contains:

  • Nearly 1,000 reference items with explanations of how to handle common tasks and answers to frequently asked questions, clearly organized by topic
  • Detailed videos that explain, screen-by-screen, how to navigate the software
  • A glossary of dental industry terms
  • A troubleshooting tool to steer you in the right direction in our knowledge base

To access the Customer Success Portal, simply log into Denticon and click on Help/Help Portal. A new screen will appear with the Customer Success Portal.

Submitting a Ticket

If you can’t find an answer to your question in our Customer Success Portal, or if you are experiencing technical difficulties, you can submit a ticket to one of our support experts, who will work quickly to address your concern.

To submit a ticket, simply log into Denticon and click on Help/Help Portal. A new screen will appear with the Customer Success Portal. In the portal, click on the “Request Support” tab and submit your ticket.

Once you’ve submitted a ticket, you can track its status in the “My Support” tab.

Logging into Denticon

If you can’t access Denticon, contact your Office Administrator.

If you’re an Office Administrator and you need help with logging in, you can call us at the support number listed on our Contact page.