Sales: 800-861-5098

Join the fastest-growing dental software company in the industry.

Customer Care Specialist (CCS)

Working from home and reporting directly to the Director of Customer Success (DCS) as a Customer Care Specialist (CCS), you will be responsible for answering phone calls and ticket requests from our dental clients who are utilizing our practice management software. User clients may include dentists, office managers, administrators, front office staff, billers, hygienists, and assistants. The users may have questions regarding connectivity and program usage. You’ll spend the majority of your time working with clients on the phone and writing directions in the ticket that outline the resolution. Links from the Help Portal KnowledgeBase are to be included in the Ticket response. We have a directory of questions and answers, and you’ll have the ability to use this KnowledgeBase to obtain information to assist with resolving and routing the tickets and inquiries. In addition to providing excellent customer support, your overall goal will be to support and train Planet DDS users in order to help the company achieve and maintain industry strength in order to accomplish its company goals. More specifically, your key job duties will be to:

  • Ensure responsive and comprehensive customer support
  • Ensure ALL tickets and activity is logged in the Help Portal
  • Ensure the use of Five-9 for all inbound/outbound calls
  • Encourage users to submit requests into Tickets within the Help Portal
  • Respond to support tickets within company standard time frames
  • Provide feedback on quality of support and communicate new feature requests
  • Keep apprised of latest functionality and features of Denticon and other PDDS products
  • Help develop and document processes to facilitate company growth and reduce friction

Qualified applicants should have the following:

  • Previous dental software experience (preferred, not required)
  • Good communication and writing skills
  • Strong computer skills
  • Problem solver and likes to help people
  • Be reliable
  • Must be able to start at 8am ET
  • Have access to a well-functioning computer
  • Have high-speed internet access

Join our team

  • Accepted file types: doc, docx, txt, pdf.
  • Accepted file types: doc, docx, txt, pdf.
  • This field is for validation purposes and should be left unchanged.

Know the perfect candidate?
Share this job.